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Frequently Asked Questions

We have compiled a list of the questions (together with the appropriate answers) that we are most commonly asked and we trust these will help you in your preparations for booking or travelling with us.

What deposit do I need to pay at the time of booking and do you charge for payments with credit cards?

When do I have to pay for my holiday in full?

Will you send me a reminder when I have to pay the balance?

If I book on the internet who can I talk to if I want to change or add something to an existing booking?

I want to amend my booking – how do I do this?

What are the administration charges?

When will I receive my travel documents?

I want to cancel my booking or one of my travel companions from my booking. How do I do this?

I have just returned from a Travel Escapes holiday and want to send a letter of praise/complaint about my holiday. To whom should I write?

When will I receive the final flight timings?

May I make special requests?

Why do I have to pay a Single Supplement?

How can I pay for a Late Booking?

Q. What deposit do I need to pay at the time of booking and do you charge for payments with credit cards?

A. The deposit is €100 per person (10% on tours over €1,000). Balance payments made by Credit/Debit card (e.g. MasterCard, Visa, Visa Debit) are subject to a 2% transaction charge. There is no transaction charge if you pay a Laser card.

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Q. When do I have to pay for my holiday in full?

A. The balance is required no later than 12 weeks before departure. If you are due to travel within 12 weeks of making the booking, payment is required in full when you book your holiday. Promotional and reader offers require full payment at time of confirmation.

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Q. Will you send me a reminder when I have to pay the balance?

A. We do not issue reminders for the balance. Your confirmation/invoice serves as your final invoice.

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Q. If I book on the internet who can I talk to if I want to change or add something to an existing booking?

A. Please call us on (01) 294 1000 and one of our consultants will be pleased to help you although please note that we may ask you to confirm your request in writing. Our opening hours are Monday-Friday 9.00am-5.30pm and Saturday 10.00am-1.00pm.

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Q. I want to amend my booking – how do I do this?

A. The lead passenger can call us on (01) 294 1000, quoting the booking reference, although please note that we may ask you to confirm your request in writing. You will be advised of any amendment charges, if applicable, and a new invoice will be sent out to you.

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Q. What are the administration charges?

A. The usual administration fee is €30 per person. Terms and conditions apply.

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Q. When will I receive my travel documents?

A. Travel documents are dispatched 14-10 days prior to departure. Alternatively, you can arrange to collect your travel documents from our office.

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Q. I want to cancel my booking or one of my travel companions from my booking. How do I do this?

A. The lead passenger on your booking must notify us of the cancellation, quoting the booking reference and the reason for cancelling. The cancellation will not be actioned by us until we receive written notice of cancellation from the lead passenger, and the date of receipt will become the date used to calculate cancellation charges.

Please write to:

Travel Escapes,
Suite 30 The Hyde Building,
The Park,
Carrickmines,
Dublin 18

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Q. I have just returned from a Travel Escapes holiday and want to send a letter of praise/complaint about my holiday. To whom should I write?

A. Please send any correspondence to:

Travel Escapes,
Suite 30 The Hyde Building,
The Park,
Carrickmines,
Dublin 18

or e-mail: book@travelescapes.ie

Who do I contact if I have an Online Dispute enquiry?

You can contact the European Commission Online Dispute Resolution (‘ODR’) Platform: You can register your complaint at http://ec.europa.eu/consumers/odr/

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Q. When will I receive the final flight timings?

A. The final timings will be advised with the documentation about two weeks before departure but, until that time, all the timings that we are able to give you are strictly provisional and are subject to change.

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Q. May I make special requests?

A. Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing at time of booking. We are also happy to pass on any other reasonable requests to hotels or airlines (e.g. quiet room, ground floor) but they cannot be guaranteed.

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Q. Why do I have to pay a Single Supplement?

A. The reason for this supplement is that our contract with the owners/ hoteliers is commonly based on a price per room while our holidays are sold per person including flights and other elements. Therefore, the per person price for a lone traveller normally includes the entire room cost. We do not make additional or excessive profits from these sales. The prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well-appointed. We do not know which room you will be allocated as your hotel will usually decide this shortly before you arrive. We have been able to negotiate a selection of departures (with limited availability) with no single supplement, which are highlighted in our tours.

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Q. How can I pay for a Late Booking?

A. Late Bookings departing within 12 weeks must be paid by credit card (e.g. MasterCard, Visa) or debit card (e.g. Laser). Please note, credit cards are subject to a 2% transaction charge, while there is no transaction charge if you pay by Laser card. We can accept cheques for late bookings, however a credit or debit card authorisation must be provided to secure the booking.

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